Listening is noting what, when and how something is being said. Listening is distinguishing what is not being said from what is silence. Listening is not acting like you’re in a hurry, even if you are. Listening is eye contact, a hand placed gently upon an arm. Sometimes, listening is taking careful notes in the person’s own words. Listening involves suspension of judgment. It is neither analyzing nor racking your brain for labels, diagnoses, or remedies before the person is done relating her symptoms. Listening, like labor assisting, creates a safe space where whatever needs to happen or be said can come.
— Allison Para Bastien (found on http://www.listen.org/Templates/quotes_caring.htm)